Refund & Cancellation Policy

This Refund & Cancellation Policy explains the cancellation and refund terms applicable to bookings made through the Fleetko platform ("Fleetko", "we", "us", or "our").

By making a booking through Fleetko, you acknowledge and agree to this policy.

1. Booking Cancellation

Customers may request cancellation of a booking through the Fleetko platform, subject to the applicable booking status and cancellation conditions.

Cancellation eligibility may depend on the stage of the booking, including whether a Driver or Partner has accepted the booking and whether the trip has started.

Once a booking has reached the Ongoing status, it cannot normally be cancelled as a regular booking cancellation.

2. Cancellation Before Acceptance

If a Customer cancels a booking before it has been accepted by a Partner or Driver, the booking may be cancelled without a transportation service being provided.

Where a payment has already been made, any applicable refund will be processed according to Fleetko's applicable refund rules.

3. Cancellation After Acceptance

If a booking has already been accepted by a Partner or Driver, cancellation may be subject to applicable cancellation charges or other conditions.

The applicable amount, if any, may depend on the circumstances and stage of the booking.

4. Cancellation After the Trip Has Started

Once the booking status changes to Ongoing, the transportation service is considered to have started.

Cancellation requests after the trip has started may not qualify for a refund.

Any exceptional refund will be reviewed by Fleetko based on the circumstances of the case.

5. Refund Eligibility

A refund may be considered in situations including:

• A booking is cancelled before the transportation service begins.
• Fleetko cancels a booking due to operational or technical reasons.
• A payment is successfully processed but the corresponding booking cannot be provided.
• A duplicate payment or other verified payment error occurs.

Refund eligibility may vary depending on the circumstances of the booking.

6. Failed or Unsuccessful Transactions

If an amount is debited from your payment method but the booking or payment is not successfully completed, Fleetko will review the transaction.

Where a refund is determined to be applicable, it will be processed through the applicable payment method or payment service provider.

7. Refund Processing

Approved refunds will be initiated by Fleetko through the applicable payment channel.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved.

Fleetko does not control the processing time of third-party financial institutions.

8. Bidding Bookings

For bidding bookings, a Customer may receive bids from Partners and select the bid that best suits the requirement.

Once a bidding booking has been selected and accepted, cancellation and refund eligibility will be determined according to the booking status and circumstances of the cancellation.

Submitting or receiving a bid does not by itself guarantee that a transportation service has started.

9. Driver or Partner Cancellation

If a Partner or Driver cancels an accepted booking, Fleetko may take appropriate operational action to help resolve the booking.

Depending on the circumstances, Fleetko may attempt to arrange another available Partner or Driver or otherwise resolve the booking.

If the Customer has made a payment and the booking cannot be fulfilled, the Customer may be eligible for a refund in accordance with the applicable refund rules.

10. Disputes and Exceptional Circumstances

If you believe that a cancellation or refund has been incorrectly handled, you may contact Fleetko support with the relevant booking and payment details.

Fleetko may review the booking, payment records, booking status, and other relevant information before making a decision.

Refunds or exceptions may be provided at Fleetko's discretion where circumstances reasonably justify them, subject to applicable law.

11. Changes to This Policy

Fleetko may update this Refund & Cancellation Policy from time to time to reflect changes to its Services, booking processes, payment systems, or applicable legal requirements.

The updated policy will be published on this page with a revised effective date.

12. Contact Us

For cancellation, refund, or payment-related questions, please contact Fleetko through the contact details provided on the Fleetko website.

Phone: +91 9111 345 345

Email: [Fleetko email address to be added]