Privacy Policy

Fleetko ("Fleetko", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using the Fleetko website, mobile application, and related services ("Services").

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By accessing or using Fleetko, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

1. Information We Collect

Depending on how you use Fleetko, we may collect:

Personal Information

• Full name
• Mobile number
• Email address
• City and address
• Account/login information
• Company or business name

Booking Information

When you use Fleetko to arrange transportation, we may collect:

• Pickup location
• Drop/destination location
• Booking details
• Selected vehicle type
• Booking status
• Pricing and bidding information
• Payment and transaction-related information

Partner and Driver Information

Partners and Drivers may be required to provide additional information necessary to provide transportation services, including:

• Vehicle information
• Vehicle registration details
• Driving-related information
• Required verification/KYC information
• Bank/payment information where applicable

We will only request information that is reasonably necessary for the relevant Fleetko service.

Device and Technical Information

We may automatically collect certain technical information, such as:

• Device type
• Operating system
• App version
• IP address
• Browser information
• Log and usage information

Location Information

Where required for Fleetko services and where permission is provided, we may collect location information to support transportation, pickup/drop-off, trip coordination, and related services.

2. How We Use Your Information

We may use collected information to:

• Create and manage your Fleetko account
• Process and manage bookings
• Connect Customers with Partners and Drivers
• Calculate or display applicable booking information
• Facilitate bidding and Partner offers
• Coordinate transportation services
• Communicate booking and service updates
• Provide customer and technical support
• Verify accounts, vehicles, and users where applicable
• Prevent fraud, misuse, and unauthorized activity
• Improve Fleetko's website, application, and Services
• Maintain security and operational records
• Comply with applicable legal and regulatory requirements
• Send service-related communications
• Send promotional communications where permitted and where applicable

3. Sharing of Information

Fleetko may share relevant information with other users when necessary to provide the Services.

For example, information may be shared between Customers, Partners, and Drivers when required to coordinate a booking or transportation service.

We may also share information with:

• Payment and technology service providers
• Hosting and infrastructure providers
• Communication and support providers
• Verification/KYC service providers
• Analytics and security providers
• Government or law-enforcement authorities where legally required

We do not intend to sell your personal information as a standalone commercial product.

4. Booking and Transportation Information

Fleetko may use information relating to your booking, including pickup location, destination, vehicle selection, booking status, pricing, bidding activity, and Driver/Partner information, to operate and support the transportation service.

Information necessary for completing a booking may be made available to the relevant Customer, Partner, or Driver.

5. Location Information

Location information may be used to:

• Support pickup and destination coordination
• Facilitate transportation services
• Improve trip-related operations
• Provide relevant booking functionality
• Support safety, security, and fraud prevention

You may control location permissions through your device settings. Disabling location access may affect certain Fleetko features.

6. Communications

Fleetko may contact you through phone calls, SMS, email, WhatsApp, push notifications, or other communication methods regarding:

• Account activity
• Bookings
• Driver/Partner coordination
• OTP verification
• Service updates
• Customer support
• Important changes to Fleetko

Marketing communications may be subject to applicable consent and opt-out requirements.

7. Payments

Where Fleetko facilitates payments, relevant payment information may be processed through third-party payment service providers.

Fleetko may not directly store complete payment-card information where the payment provider handles such information.

Users should also review the privacy policies of applicable payment providers.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security, and users should understand that transmission of information over the internet carries inherent risks.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and misuse
• Comply with legal or regulatory obligations
• Enforce our agreements and policies

When information is no longer required, it may be deleted or anonymized, subject to applicable legal requirements.

10. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications

Requests may be subject to verification and applicable legal limitations.

11. Cookies and Similar Technologies

The Fleetko website may use cookies or similar technologies to:

• Keep the website functioning
• Understand website usage
• Improve performance
• Remember preferences
• Support analytics and security

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

12. Third-Party Links and Services

Fleetko may contain links or integrations to third-party websites and services.

Fleetko does not control the privacy practices of those third parties. Their use of your information will be governed by their own privacy policies.

13. Children's Privacy

Fleetko's Services are intended for users who are legally eligible to use the Services.

We do not knowingly collect personal information from children who are not legally permitted to use the Services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.

When changes are made, the updated policy will be published on this page with a revised effective date.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact Fleetko through the contact details provided on our website.

Phone: +91 9111 345 345

Email: [Fleetko email address to be added]